Shipping FAQ

Why has my order tracking status not updated?

Tracking updates maybe delayed when the parcel is:

1. In long distance international shipping, it usually takes 30%-70% of the estimated shipping time. The shipper would not provide tracking updates in this status. Please wait for the update from logistics.

2. Going through local customs clearance procedures.

3. At the post office sorting center.

4. Held up by uncontrollable factors including, labor strikes, bad weather, politic issues, etc.

5. Due to the epidemic, the logistics timeliness may fluctuate for 5-7 days. The package will be delivered to you as soon as possible. Please wait patiently.

PS: If you have other questions, you can contact the customer service to solve them, and the customer service will check the transportation progress of the package for you. Please fill out the infoormation below.

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