Order FAQ

How do I track my order status?

You can check the order status in your account by going to "View orders" ->"My orders".

Step 1: Log in to your NewChic account.
Step 2: Click "My Order", and you will see your orders and the latest status.
Step 3: If the order has "Shipped", you can track it by clicking "Order details".

If you have question about the order status, please contact us.

Note :

Dear customer, due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the guaranteed shipping time of orders placed after 2020.2.20 by 15-30 additional days. The extension will vary based on the order's destination, shipping method, and any lockdown/logistics restriction. Sorry for the inconvenient caused to you and thank you for your understanding.